Frequent question: What does the Microsoft warranty cover?

How do I claim my Microsoft warranty?

How To Claim Microsoft Surface Warranty Over the Phone

  1. Call (800) 642 7676.
  2. Explain the problem with your device.
  3. Provide the rep with your device’s serial number.
  4. Give them all the warranty info.
  5. Follow any further instructions.

Does Microsoft warranty cover cracked screen?

Microsoft’s limited warranty does not cover damages from drops or mishandling. In the case of the cracked screens, it is considered a manufacturer defect so it falls under warranty coverage.

How does Microsoft complete warranty work?

With Microsoft Complete, even if you drop your device or spill something on it, you can get it replaced. If something happens to your purchased item, just pay a deductible, and you get a replacement device. You can only file two claims over the life of the warranty, but it’s still better than the alternative.

Does Microsoft warranty cover water damage?

Liquid damage is not covered by the Standard Manufacturer’s Warranty and the option to fix the issue is for a replacement.

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Is my laptop under warranty?

Luckily, there’s an easy way to check the warranty status of most every popular brand of laptop and desktop computer… Simply visit the manufacturer’s website and plug your machine’s serial number or service tag number (whichever number that manufacturer asks for) into a form on their “Check Warranty Status” page.

How long does Microsoft Complete last?

For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.

How much does it cost to fix a Surface screen?

This article is for cracked or damaged screens. If your screen is flickering, see Surface Pro 4 screen flickers or is scrambled.

Microsoft Complete deductible costs.

Country Currency Cost

How much does it cost to fix a cracked touch screen laptop?

Professional repair costs are usually around $300 or so [1]. If you are comfortable working on your laptop yourself, you can usually find replacement screens online for reasonable prices – sometimes as low as $50 to $100 – and it often only takes an hour or two to complete the replacement job.

How long is Microsoft warranty?

Compare Microsoft Protection Plans

Manufacturer Hardware Warranty Microsoft Extended Hardware Service
Duration: 1 year1 Duration: Up to 3 years
Day of Type Cover/Keyboard purchase Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown Includes: Mechanical breakdown Advanced Exchange

How do I check my Microsoft warranty?

Check your Microsoft warranty

  1. Sign in to with your account.
  2. Select the device that you want to check the warranty on.
  3. In Device coverage, you’ll see what kind of warranty coverage your device has and how much time is left.
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How do I know if I have Microsoft Complete?

MS Complete is tied to your serial number. Register your device and then you shouldbe able to see a blue box with a checkmark saying that your Surface also has accidental damage protection.

How do I check my Surface warranty?

You can see the warranty type for your device and the coverage dates under the Your Surface tab in the Surface app. You can also go to and select a device to see its warranty.

Do you need receipt for warranty Microsoft?

In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. … If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.

Can I add Microsoft complete after purchase?

Purchase Microsoft Complete at the time of device purchase. You can also add Complete up to 45 days after purchase. Just bring your device and proof of purchase to a Microsoft retail store for inspection.

Is Surface Charger covered under warranty?

The charger that was supplied with your Surface has the same warranty as your Surface (one year is the standard warranty).